Support
How can I invite people to view my files?
If you'd like to invite people to view your personal files, you have a couple of options:
1. Learn how to **share a proof via email**.
2. Learn how to **create a public link**.
Posted by Kalid Hosni about 5 years ago
How can I track my storage usage?
Your storage usage is located directly below the ProvenDocs navigation bar. You can track this at all times.
Note: Users with free accounts have **1GB** of storage.
Posted by Kalid Hosni about 5 years ago
Can I invite my friends to use ProvenDocs?
To invite a friend to ProvenDocs, click on the **Invite a Friend** button located in the bottom left corner of the application. For every friend you refer, you'll receive **500MB** of extra storage (**limited to 2.5GB**).
Posted by Kalid Hosni about 5 years ago
How can I delete my document?
You cannot delete a document, however you can **Forget** a document**.**This action will not invalidate or delete your Blockchain proof, however the document will not longer be stored on our servers.
To forget a document:
1. Click the **Documents** tab located in the top left panel.
2. Click the a **Cross** button located below the document you'd like to forget.
3. Click the **Download Archive** button in the pop-up window **(optional)**.
4. Click the **Forget** button in the pop-up window.
Note: Forgetting a document progress is permanent.
Posted by Kalid Hosni about 5 years ago
How can I view my document history?
To view the history of a document:
1. Click the **Documents** tab located in the top left panel.
2. Click the **Clock** button located below your document thumbnail.
Posted by Kalid Hosni about 5 years ago
Not receiving the password reset email?
If you didn’t receive the reset email:
- Check the spam folder of your inbox
- If the reset email isn't there, try adding: [[email protected]](mailto:[email protected]) as a contact to your address book, and then resending the password reset email
- If that still doesn’t work, you can contact support: [[email protected]](mailto:[email protected])
Posted by Kalid Hosni about 5 years ago